return policy

Making Returns Easy!

Our goal is to ensure you are completely satisfied with your purchase. At Mela Artisans, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please follow the guidelines below for returns.

Our Return Policy

You may return a product for a full refund within 30 days of delivery.
All returns must be accompanied with a Return Merchandise Authorization number (RMA #).

How to request an RMA number as a Registered Customer

To request an RMA#, please follow this procedure. Any returns received without an RMA # will be refused and returned.

  • Click on the My Orders link under Account.
  • Locate the order that contains the item(s) you wish to return.
  • You will be able to view Orders that are eligible for return (30 days old or less) and select 'Return'
  • Once you complete the return form and submit an email with detailed return instructions will be sent to the email address associated with the purchase.
  • Please include the RMA # on the outside of the shipping package.
  • When your return is received, you will be issued a refund in the form of payment used to make your purchase.
  • Returns must be received in their original packaging and in "as-new" condition.
If you completed your order as a Guest and would like to return an item(s)

Guests are unable to manage previous orders without being a registered customer. Please email customerservice@melaartisans.com to obtain an RMA#

Mela Artisans Return Address:

Mela Artisans Returns

140 NW 16th Street

Boca Raton, FL 33432

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